Support Requests

If you have any questions, our support team is here to assist you promptly and reliably.

You can contact us directly here: Contact Us


Prices

All prices are stated in Euros. For end consumers, the statutory value-added tax is included in the offer prices. For resellers, the value-added tax is not indicated. All prices are exclusive of shipping costs. All offers and prices are subject to change without notice.

Payment

We offer you the following payment options:

By Invoice

When purchasing on account, you will receive an invoice with the ordered goods, which you can pay by transfer within 14 days. It is important that the transfer is not made to us but to our partner, PayPal Plus. Please make sure to use the bank details specified in your invoice. PayPal Plus reserves the right to check which transactions the purchase on account can be offered for. Therefore, please ensure the correct spelling of your name and address when registering.

By Paypal

When paying via PayPal, the respective amount is debited from your bank account and credited to our PayPal account immediately. Other types of immediate payment through PayPal include payments by credit card and payments from your PayPal balance. Especially for our international customers, this method of payment is simple, quick, and secure. Immediately after order processing, you will be redirected to PayPal. This method of payment is available worldwide.
 

By Direct Debit

When paying by direct debit, the invoice amount is conveniently debited from your bank account.
 

By Credit Card

Your credit card will be charged at the conclusion of the order.

By Cash

You are also welcome to order in person at our premises and pay in cash.

Delivery Time and Shipping Costs

We strive to have the products offered on our website in stock at all times. If an item should not be in stock, we will inform you by email. Your order will always be shipped as soon as possible by DHL.

In the case of partial deliveries, we will of course only charge the shipping costs once.

Destination Country Delivery Time Order Value up to: Order Value over:
Germany 1-3 business days 65€ / 4.90€ shipping 65€ Free shipping
Austria 1-3 business days 100€ / 7.90€ shipping 100€ Free shipping
Switzerland 1-3 business days 100€ / 7.90€ shipping 100€ Free shipping
 
For deliveries within Germany, we charge a flat rate of 4.90 EUR per order. From an order value of 65.00 EUR, we deliver within Germany free of shipping costs.

td class "xl 63">EUR 25,00 td class "xl63">EUR 57,00 td class "xl63">EUR 12,00 td class "xl63">EUR 15,00 td class "xl63">EUR 27,00
Destination Country Delivery Time up to 2Kg up to 5Kg up to 10kg up to 15kg up to 25kg up to 30 Kg
Albania 3-6 business days  EUR 13,00 EUR 17,00 EUR 25,00 EUR 33,00 EUR 49,00 EUR 57,00
Benelux 3-6 business days EUR 5,00 EUR 6,00 EUR 7,00 EUR 8,00 EUR 9,00 EUR 10,00
Bosnia & Herzegovina 3-6 business days  EUR 13,00 EUR 17,00 EUR 25,00 EUR 33,00 EUR 49,00 EUR 57,00
Bulgaria 3-6 business days EUR 11,00 EUR 12,00 EUR 15,00 EUR 18,00 EUR 24,00 EUR 27,00
Denmark 3-6 business days EUR 5,00 EUR 6,00 EUR 7,00 EUR 7,00 EUR 8,00 EUR 9,00
Estonia 3-6 business days EUR 11,00 EUR 12,00 EUR 15,00 EUR 18,00 EUR 24,00 EUR 27,00
Finland 3-6 business days EUR 11,00 EUR 12,00 EUR 15,00 EUR 18,00 EUR 24,00 EUR 27,00
France 3-6 business days EUR 7,00 EUR 9,00 EUR 10,00 EUR 12,00 EUR 13,00 EUR 15,00
Greece 3-6 business days EUR 11,00 EUR 12,00 EUR 15,00 EUR 18,00 EUR 24,00 EUR 27,00
United Kingdom 3-6 business days EUR 9,00 EUR 12,00 EUR 12,00 EUR 13,00 EUR 16,00 EUR 18,00
Ireland 3-6 business days EUR 11,00 EUR 12,00 EUR 15,00 EUR 18,00 EUR 24,00 EUR 27,00
Italy 3-6 business days EUR 7,00 EUR 9,00 EUR 10,00 EUR 12,00 EUR 13,00 EUR 15,00
Iceland 3-6 business days  EUR 13,00 EUR 17,00 EUR 25,00 EUR 33,00 EUR 49,00 EUR 57,00
Croatia 3-6 business days EUR 11,00 EUR 12,00 EUR 15,00 EUR 18,00 EUR 24,00 EUR 27,00
Latvia 3-6 business days EUR 11,00 EUR 12,00 EUR 15,00 EUR 18,00 EUR 24,00 EUR 27,00
Lithuania 3-6 business days EUR 11,00 EUR 12,00 EUR 15,00 EUR 18,00 EUR 24,00 EUR 27,00
Malta 3-6 business days EUR 11,00 EUR 12,00 EUR 15,00 EUR 18,00 EUR 24,00 EUR 27,00
Macedonia 3-6 business days  EUR 13,00 EUR 17,00 EUR 33,00 EUR 49,00 EUR 57,00
Montenegro 3-6 business days  EUR 13,00 EUR 17,00 EUR 25,00 EUR 33,00 EUR 49,00 EUR 57,00
Norway 3-6 business days  EUR 13,00 EUR 17,00 EUR 25,00 EUR 33,00 EUR 49,00 EUR 57,00
Poland 3-6 business days EUR 8,00 EUR 10,00 EUR 11,00 EUR 12,00 EUR 13,00 EUR 14,00
Portugal 3-6 business days EUR 11,00 EUR 12,00 EUR 15,00 EUR 18,00 EUR 24,00 EUR 27,00
Romania 3-6 business days EUR 11,00 EUR 12,00 EUR 15,00 EUR 18,00 EUR 24,00 EUR 27,00
Sweden 3-6 business days EUR 10,00 EUR 13,00 EUR 14,00 EUR 15,00 EUR 17,00 EUR 18,00
Serbia 3-6 business days  EUR 13,00 EUR 17,00 EUR 25,00 EUR 33,00 EUR 49,00
Slovakia 3-6 business days EUR 10,00 EUR 12,00 EUR 14,00 EUR 17,00 EUR 22,00 EUR 24,00
Slovenia 3-6 business days EUR 10,00 EUR 12,00 EUR 14,00 EUR 17,00 EUR 22,00 EUR 24,00
Spain 3-6 business days EUR 10,00 EUR 14,00 EUR 17,00 EUR 22,00 EUR 24,00
Czech Republic 3-6 business days EUR 8,00 EUR 9,00 EUR 10,00 EUR 10,00 EUR 11,00 EUR 11,00
Hungary 3-6 business days EUR 10,00 EUR 13,00 EUR 13,00 EUR 14,00 EUR 15,00
Turkey 3-6 business days EUR 27,00 EUR 34,00 EUR 58,00 EUR 70,00 EUR 94,00 EUR 118,00
Cyprus 3-6 business days EUR 11,00 EUR 12,00 EUR 15,00 EUR 18,00 EUR 24,00
td>EUR 56,65 td>EUR 176,25 td>EUR 240,25
Destination Country Delivery Time up to 2Kg up to 5Kg up to 10kg up to 15kg up to 25kg up to 30 Kg
Third countries (Zone 4) 7-21 business days EUR 25,45 EUR 32,65 EUR 44,65 EUR 80,65 EUR 92,65
Third countries (Zone 5) 7-21 business days EUR 33,45 EUR 48,75 EUR 74,25 EUR 99,75 EUR 150,75
Third countries (Zone 6) 7-21 business days EUR 38, 65 EUR 60,25 EUR 96,25 EUR 132,25 EUR 204,25

 

The following countries are assigned to Zone 4:

Algeria, Georgia, Israel, Lebanon, Libya, Morocco, Russia, Syria, Tunisia, Egypt

The following countries are assigned to Zone 5:

Afghanistan, Armenia, Azerbaijan, Bahrain, Bangladesh, Bhutan, Brunei, Chaina, India, Indonesia, Iraq, Iran, Japan, Jordan, Cambodia, Canada, Kazakhstan, Qatar, Kyrgyzstan, Kuwait, Laos, Malaysia, Maldives, Mexico, Mongolia, Nepal, Oman, East Timor, Papua New Guinea, Philippines, Saudi Arabia, Singapore, Sri Lanka, Tajikistan, Taiwan, Thailand, Turkmenistan, Uzbekistan, United Arab Emirates, Vietnam

The following countries are assigned to Zone 6:

Antigua, Barbuda, Argentina, Australia, Bahamas, Barbados, Belize, Benin, Bolivia, Botswana, Brazil, Burkina Faso, Burundi, Chile, Costa Rica, Congo, Dominica, Dominican Republic, Djibouti, Ecuador, El Salvador, Ivory Coast, Eritrea, Fiji, Gabon, Gambia, Ghana, Grenada, Guatemala, Guinea, Guinea-Bissau, Guyana, Haiti, Honduras, Yemen, Jordan, Cameroon, Cape Verde, Kenya, Kiribati, Colombia, Comoros, Cuba, Lesotho, Liberia, Madagascar, Malawi, Mali, Mauritius, Micronesia, Mozambique, Myanmar, Namibia, Nauru, New Zealand, Nicaragua, Niger, Nigeria, Pakistan, Palau, Panama, Paraguay, Peru, Rwanda, S.Tome & Principe, Solomon Islands, Zambia, Samoa, Senegal, Seychelles, Sierra Leone, Zimbabwe, Somalia, St. Lucia, St. Vincent, Sudan, Suriname, Swaziland, South Africa, Tanzania, Togo, Tonga, Trinidas & Tobago, Chad, Tuvalu, Uganda, Uruguay, Vanuatu, Venezuela, Central African Republic, Equatorial Guinea, Ethiopia

Deliveries outside the EU

For deliveries to countries outside the EU, customs duties are levied by the responsible authorities upon arrival in your country. Unfortunately, we do not know how high these customs and import fees will be, as they vary significantly from country to country. For more information on the amount of customs duties and possible import regulations, please contact your customs office.

Order Processing Outside the EU

Customers from non-EU countries (third countries) who wish to make a foreign transfer are requested to select the payment method EU Standard Transfer. All necessary bank details will be communicated to you by email. The transit time of the invoice amount from third countries is significantly longer than within the European Union. We ask for your understanding for extended delivery times.